Terms and Conditions

 

Terms of Service

Overview

This website is operated by Her Signature Wigs. Throughout the site, the terms “we,” “us,” and “our” refer to Her Signature Wigs. We provide this website, including all information, tools, and services available from this site to you, conditional upon your acceptance of the terms, policies, and notices outlined here.

By using our site or making a purchase, you agree to be bound by these Terms of Service (“Terms”), as well as any additional terms or policies referenced here or linked within the site. These Terms apply to all visitors, customers, and contributors of content.

Please read carefully before using the site. If you do not agree to these Terms, you may not access our website or use our services. Continued use of this site following any updates to the Terms will constitute your acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer products and services to you.


Online Store Terms

By using our store, you confirm that you are at least the age of majority in your state or province, or that you have consented to allow any minor dependents to use this site.

You may not use our products or services for unlawful purposes, nor may you violate any laws in your jurisdiction while using our site. Transmitting harmful code such as viruses or malware is strictly prohibited. Any violation of these Terms may result in immediate termination of your access.


General Conditions

We reserve the right to refuse service to anyone at any time.
Content you submit (excluding payment information) may be transferred unencrypted over networks to meet technical requirements. Credit card details are always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without written permission from us.


Accuracy of Information

We aim for accuracy but do not guarantee that information on this site is complete, current, or error-free. Content provided is for general informational purposes only and should not be relied upon as the sole basis for decisions. Historical or outdated information may appear and is provided for reference only.


Modifications to Services and Prices

Prices for our products are subject to change without notice. We reserve the right to update, modify, or discontinue products or services at any time without liability to you or others.


Products and Services

Some products or services may be available exclusively online and in limited quantities. They are subject to return or exchange only according to our Refund Policy.

We make every effort to present product images and colors as accurately as possible but cannot guarantee your screen will display them correctly. We may limit sales by individual, household, or location and reserve the right to discontinue products at any time.


Billing and Account Information

We reserve the right to decline or cancel orders at our discretion, including those that appear to be placed by resellers or distributors. If changes or cancellations occur, we may attempt to contact you using the information provided at checkout.

You agree to provide accurate and current account details for all purchases and to promptly update billing and contact information so transactions may be completed without delay.


Third-Party Tools and Links

We may provide access to third-party tools or links without oversight, warranties, or endorsement. Your use of these tools or links is entirely at your own risk. We are not responsible for any harm or damages related to third-party content, products, or services. Please review third-party policies carefully before engaging with them.


User Submissions

If you submit suggestions, ideas, or other materials, you agree that we may use them without restriction, including editing, publishing, or distributing them in any medium. We are under no obligation to maintain such submissions in confidence or to compensate you.

You are solely responsible for the accuracy and legality of the content you provide and agree not to submit content that infringes on the rights of others or contains unlawful or harmful material.


Personal Information

Your submission of personal information is governed by our Privacy Policy:
Privacy Policy →


Errors or Omissions

From time to time, information on our site may contain errors relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to update or cancel orders accordingly, without prior notice.


Prohibited Uses

You are prohibited from using the site or its content for:

  • unlawful purposes;

  • violating regulations or laws;

  • infringing on intellectual property;

  • harassing, abusing, or discriminating;

  • submitting false or misleading information;

  • uploading malicious code;

  • collecting personal information without consent;

  • spamming or scraping;

  • obscene or immoral purposes;

  • interfering with security features.

We reserve the right to terminate your access for violating prohibited uses.


Medical & Health Disclaimer

Her Signature Wigs provides wigs, hairpieces, and related services as cosmetic and lifestyle products. While some clients may use our products as cranial prostheses, we do not provide medical advice, diagnosis, or treatment. Any medical questions related to your condition should be directed to a licensed healthcare professional.

Our partner nurse practitioner may assist with prescriptions when needed; however, all medical records, insurance claims, and related documentation remain the responsibility of the client.


Insurance Disclaimer

Her Signature Wigs may provide general information or resources to assist clients who wish to pursue insurance reimbursement for cranial prostheses. This information is provided as a courtesy and does not guarantee coverage or approval by any insurance provider.

We are not responsible for the outcome of any insurance claim, denial, or reimbursement decision. Clients are solely responsible for verifying eligibility, submitting claims, and ensuring that all required medical documentation is provided to their insurer.


Liability Disclaimer

Her Signature Wigs strives to ensure the highest quality standards. However, we do not guarantee that products or services will meet specific medical, therapeutic, or insurance-related requirements.

To the fullest extent permitted by law, Her Signature Wigs, its affiliates, employees, and partners shall not be liable for:

  • Insurance claim denials or disputes,

  • Medical outcomes or side effects related to hair loss or product use,

  • Any damages (direct, indirect, or incidental) arising from reliance on our products or services as medical solutions.

All products are intended as cosmetic or supportive solutions. Any medical use is at the discretion of the client and their licensed healthcare provider.


Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, secure, or error-free. All products and services are provided “as is” and “as available,” without warranties of any kind, express or implied.

Her Signature Wigs, its affiliates, and partners shall not be liable for damages of any kind arising from your use of the Service or products purchased through it, including indirect or consequential damages.


Indemnification

You agree to indemnify and hold harmless Her Signature Wigs, its affiliates, employees, and partners from any claim or demand made by a third party due to your breach of these Terms or violation of the rights of others.


Severability

If any part of these Terms is determined to be unlawful or unenforceable, the remainder shall continue in full effect.


Termination

These Terms remain effective unless terminated by either you or us. You may end this agreement by ceasing to use the site. We may terminate access immediately if we believe you have violated these Terms.


Entire Agreement

These Terms, along with any policies posted on our site, constitute the entire agreement between you and Her Signature Wigs, superseding any prior agreements.


Governing Law

These Terms are governed by the laws of the United States and the State of Florida.


Changes to Terms

You can review the most current Terms of Service on this page at any time. We may update or modify these Terms at our discretion. Continued use of the site means you accept the updated Terms.


Contact Information

Questions about these Terms of Service should be sent to:

Her Signature Wigs
7901 4th St N STE 300
St. Petersburg, FL 33702
✉️ contact@hersignaturewigs.com


A Virtual Consult from the comfort of your home

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A Virtual Consultation from the Comfort of Your Home

You’ll connect one-on-one with an expert stylist who will guide you through every detail, from the comfort of your home. Whether you're exploring wigs for the first time or looking for your next perfect look, we're here to make the process feel private, supportive, and tailored to you.

Step 1: Getting Started

Book your virtual consultation to meet with a wig consultant via video call. During this call, we’ll show you the styles we carry, answer your questions, and learn more about your desired look.

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Step 2: Share Your Details

Send us your measurements and inspiration photos. Based on that, your consultant will share wig options by email or text. Once you’ve chosen your wig, we’ll begin customizations.

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Step 3: The Final Reveal

When your look is complete, we’ll send you photos and videos of the final style before shipping it to you!

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FAQ: About Your Consultation

We make color matching effortless. For the most natural and seamless result, a private in home fitting is highly recommended, as it allows our certified specialist to accurately match swatches to your skin tone and examine your desired look in optimal lighting.

Because you are working with a certified wig specialist who provides expert product selection and customization, most of our clients are fully satisfied. However, we are happy to work with you for up to 14 days after purchase to make minor adjustments or find an alternative wig that ensures you are completely happy with your new look.

That is part of our standard service. Our licensed cosmetologist and wig expert will professionally cut, thin, and style the wig during your fitting to perfectly suit your face shape and look like your own natural hair. This expert customization is complimentary.

We provide comprehensive support. We go over essential wig care, styling, and maintenance techniques at home during your consultation so you are fully prepared to successfully maintain the beauty and longevity of your wig on your own.

Our virtual consultation model is designed for this. During your session, we can analyze past photos and select the perfect style and color. Once purchased, we professionally customize the wig and securely ship the finished piece, ready to wear, directly to your door anywhere in the country.

  1. Book a virtual consultation with a Certified Wig Specialist to choose from premium styles, share details, customize your wig, and get final approval before shipping.